T&C'S & IMPORTANT BOOKING INFORMATION
All bookings made online must be reviewed our end before the appointment is secured. This is to clarify that the appropriate appointment for you has been booked and that all requirements to perform the requested appointment can be met for that particular day and time. We may need to contact you to move your appointment to a more suitable time or day. We will also need to take a deposit if your booking requires one to ensure your appointment.
When booking your hair colouring service, make sure to book your appropriate finishing service, i.e.; Rough Dry, Express Blowdry, Tailored Wash & Style if you will not be booking a haircut with your colouring service. Failing to book the appropriate finishing service with your colour service will likely result in the appointment needing to be rescheduled to a different day and time, the online booking system cannot automatically compensate for this when booking appointments.
If booking your first Hair service or any ILLUMI Spa, Wellbeing, Beauty or Nails appointment please ring up or call into ILLUMI to pay your 50% deposit to secure your appointment within 24 hours from booking online. Your appointment is not secure until your 50% deposit has been made and your appointment will be removed.
Skin Sensitivity Tests need to be considered when booking for tinting services online. Please refer to - Skin Sensitivity Tests below.
APPOINTMENT BOOKINGS AND CANCELLATIONS
All first visit hair appointments require a deposit of 50% of the full total service bill when booking. This can be done in salon and over the phone. Please have your card details to hand. If you are booking online, we will give you a call to take the 50% deposit or you can ring us, please make this your responsibility to ensure your deposit has been paid for in advance. This will secure the appointment slot, failure to make the deposit will result in the appointment being removed. The 50% deposit is fully refundable if you need to reschedule or cancel your hair appointment with a minimum of 72 hours’ notice from when the appointment is. Failing to notify us before 72 hours of your appointment or not showing up for an appointment will result in the deposit becoming non-refundable.
All bookings for all AVEDA Spa, ILLUMI Beauty and ILLUMI Wellbeing treatments require a 50% deposit upon booking. If you are booking online, we will give you a call to take the 50% deposit or you can ring us, please make this your responsibility to ensure your deposit has been paid for in advance. This will secure the appointment slot, failure to make the deposit will result in the appointment being removed. The 50% deposit is fully refundable if you need to reschedule or cancel your Spa, Beauty or Wellbeing appointment with a minimum of 72 hours’ notice from when the appointment is. Failing to notify us before 72 hours running up to your appointment or not showing up for an appointment will result in the deposit becoming non-refundable.
To all existing Guests at ILLUMI, a 72-hour notice period is asked from you if you wish to cancel or reschedule an existing appointment. This is due to high demands for hair appointments and so we can run our business effectively, enabling us to fill this time with another hair appointment for someone else who is on our waiting list and is in need. Failure to do so may result in a 50% charge on the appointment which was not cancelled or rescheduled within a minimum of 72 hours of the appointment time. A 50% deposit may be asked for all future hair appointments as well.
We have in place a text messaging service which notifies all Guests several days before an appointment is due. Please make sure you provide us with and keep us up to date with your current mobile number and opt IN to receive text messages from ILLUMI so that we can remind you several days in advance when your next appointment is due. Please respond YES if you will be attending your next appointment and NO if you cannot. One of the team will give you a courtesy call to see if you would like to reschedule your appointment if you text NO so that you get to keep your 10% rebooking discount if one was applied from your previous visit to ILLUMI.
You can cancel and reschedule your appointment by phone which is the preferred and most effective method. If you have to cancel your appointment out of hours, you can email us via our website www.illumistudley.com or by private message via our Facebook page to cancel only. Booking appointments and rescheduling can only be done over phone call and not via email or Facebook.
We also ask that you continue to receive our emails. We always ask you personally for your email and ask for consent to email and send you texts. We promise to never send junk emails or unnecessary content. Our email communication is so that we can send you excellent offers, notify you of promotions, improve our service to you, keep you up to date with exciting new changes and important ones (like this), and anything else you will most likely be interested in. However, if you no longer wish to receive such communications then please email us from our main website www.illumistudley.com to let us know, and we will make sure no further communications take place. If you would like us to remove you from our database completely including all past service history and records, then you can email us or call in to let us know and we will also do this.
SKIN SENSITIVITY TESTS
A skin sensitivity test is required at least 48 hours before your first AVEDA Hair Colour service and LVL Lash service. For eyelash and eyebrow tinting a patch test is required at least 24 hours prior to your first tinting service. This includes every AVEDA Hair Colour system. A different patch test is needed for each tinting service requiring a different type of tint. The Stylist or Beautician will inform you which one you will need and when. Once you have had your allergy test for the appropriate tint to be used, this will be valid for up to 6 months from the date the skin sensitivity test was performed and from your last tinting service was. A new allergy test will be needed if your last tinting service was more than 6 months ago.
HAIR SERVICE PRICING
All hair service pricing is 'FROM' which means that the total charge of any Hair Service may be more than stated on the 'FROM' Hair Service Pricing Menu. This could be a result but not restricted to, a longer service time being needed to achieve the high standard we deliver to match the needs of your hair and due to the amount of product which will need to be used to create the desired result. We will endeavour to be as clear as possible when quoting prices during Hair Consultations.
We are constantly striving to improve and provide the very best in services and experience to all our Guests and every change we implement is to support this.