All bookings made online must be reviewed our end before the appointment is secured. This is to clarify that the appropriate appointment for you has been booked and that all requirements to perform the requested appointment can be met for that particular day and time. We may need to contact you to move your appointment to a more suitable time or day. We will also need to take a deposit if your booking requires one to ensure your appointment.

When booking your hair colouring service, make sure to book your appropriate finishing service, i.e., Rough Dry, Express Blowdry, Tailored Wash & Style if you will not be booking a Haircut service following your Colouring service. Failing to book the appropriate finishing service with your colour service will likely result in the appointment needing to be rescheduled to a different day and time. 

If booking your first Hair service or any ILLUMI Spa, Wellbeing, Beauty, or Nails appointment please ring up or call into ILLUMI to pay your deposit to secure your appointment within 24 hours from booking online. Your appointment is not secure until your deposit has been received.  Your appointment will be removed if the deposit payment has not been received within 24 hours of booking your appointment.

Skin Sensitivity Tests need to be considered when booking for tinting services online. Please refer to - Skin Sensitivity Tests below.

 Please understand that at ILLUMI we practice zero tolerance towards any of the team being treated rudely and aggressively.

We reserve the right to refuse any service or treatment should we deem appropriate.

 
APPOINTMENT BOOKINGS AND CANCELLATIONS

All first visit hair appointments require a deposit of 50% of the full total service bill when booking. This can be done in salon and over the phone. Please have your card details to hand. If you are booking online you will need to contact us via phone call or come into the salon and pay the 50% deposit within 24 hours of making your online booking, please make this your responsibility to ensure your deposit has been paid for in advance. This will secure the appointment slot, failure to make the deposit will result in the appointment being removed. The 50% deposit is fully refundable if you need to reschedule or cancel your hair appointment with a minimum of 72 hours’ notice from the appointment start time. Failing to notify us before 72 hours of your appointment or not showing up for an appointment will result in the deposit becoming non-refundable.

​For treatments with Arron:
 

•  A non-refundable payment of 100% of the treatment cost to be pre-paid on booking, either in person or via bank transfer - treatment bookings can not be 'Secured' without said pre-payment in full.

 

•  Please contact me at Illumi via phone on 01527 852444 if you need to Cancel, make any Changes to, or Reschedule your appointment up to 72 hours prior to your treatment booking.

 

•  If you need to Cancel or Reschedule your appointment with less than 72 hours notice, then a cancellation fee of 50% of the treatment cost will apply.

 

•  If for whatever reason you need to cancel your appointment without rescheduling, and you have provided the 72 hours notice required, then 50% of your full pre-payment can be refunded as a good will gesture.

 

•  Less than 24 hours notice or failure to show up for your appointment on the day will result in loss of the full treatment cost paid, and another full treatment cost required to rebook an appointment.

 

* I except CARD & BANK TRANSFERS.

​For treatments with Beata:

Terms and conditions are outlined when booking through the Booksy App.

​All bookings for all ILLUMI & AVEDA Spa, ILLUMI Beauty and ILLUMI Wellbeing treatments require a 50% deposit upon booking. If you are booking online you will need to contact us via phone call or come into the salon and pay the 50% deposit within 24 hours of making your online booking, please make this your responsibility to ensure your deposit has been paid for in advance. This will secure the appointment slot, failure to make the deposit will result in the appointment being removed. The 50% deposit is fully refundable if you need to reschedule or cancel your Spa, Beauty, or Wellbeing appointment with a minimum of 72 hours’ notice from the appointment start time. Failing to notify us before 72 hours running up to your appointment or not showing up for an appointment will result in the deposit becoming non-refundable. If we are notified within less than 24 hours' notice for an appointment reschedule, cancelation, or missed appointment, 100% of the total service bill will need to be received before we can rebook any future appointments. A 100% deposit may be asked for all future hair appointments as well.

​To all existing Guests at ILLUMI, a minimum of 72 hours' notice period to the appointment start time is asked from you if you wish to cancel or reschedule an existing appointment. This is due to high demands for hair appointments and so we can run our business effectively, enabling us to fill this time with another hair appointment for someone else who is on our waiting list and is in need. Failure to do so will result in a 50% charge on the appointment which was not cancelled or rescheduled within a minimum of 72 hours of the appointment time. If we are notified within less than 24 hours' notice for an appointment reschedule, cancelation, or missed appointment, 100% of the total service bill will need to be received before we can rebook any future appointments. A 100% deposit may be asked for all future hair appointments as well.

​We have in place a text messaging service which notifies all Guests five days before an appointment is due. Please make sure you provide us with and keep us up to date with your current mobile number and opt IN to receive text messages from ILLUMI so that we can remind you five days in advance when your next appointment is due. Please respond ‘YES’ if you will be attending your next appointment and ‘NO’ if you cannot. One of the team will give you a courtesy call to see if you would like to reschedule your appointment if you text ‘NO’ to find the next suitable appointment space for you.

​You can cancel and reschedule your appointment by phone which is the preferred and most effective method. If you have to cancel your appointment out of hours, you can email us via our website www.illumistudley.com or by private message via our Facebook page to cancel only. Booking appointments and rescheduling can only be done over phone call and not via email or Facebook.

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HAIR SERVICE PRICING

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All hair service pricing is 'FROM' which means that the total charge of any Hair Service may be more than stated on the 'FROM' Hair Service Pricing Menu. This could be a result but not restricted to, a longer service time being needed to achieve the high standard we deliver to match the needs of your hair and due to the amount of product which will need to be used to create the desired result. Our ILLUMI Hair Artists have standard allocated times for their haircutting services, once this time has been exceeded, a price per minute charge will be added onto your service bill. To find out what the 'Price Per Minute' charge is for your Hair Artist, please ask during consultation or when booking. We will endeavour to be as clear as possible when quoting prices during Hair Consultations. Many of our services are priced by the minute from their start time, please enquire for further clarification.
 

 
COMMUNICATIONS

​We also ask that you continue to receive our emails. We always ask you personally for your email and ask for consent to email and send you texts. We promise to never send junk emails or unnecessary content. Our email communication is so that we can send you excellent offers, notify you of promotions, improve our service to you, keep you up to date with exciting new changes and important ones (like this), and anything else you will most likely be interested in. However, if you no longer wish to receive such communications then please email us from our main website www.illumistudley.com to let us know, and we will make sure no further communications take place. If you would like us to remove you from our database completely including all past service history and records, then you can email us or call in to let us know and we will also do this.

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TEXT MESSAGING

Our system will send out an appointment confirmation text message to your mobile phone once a booking is made, and a reminder five days before your appointment is due allowing ample time to reschedule or cancel an appointment within our 72 hours' cancellation policy.  It is your responsibility to check your appointment time and make adjustments if required. Only confirm "YES" or "NO" to your appointment reminder. If you reply to any of these automated text messages with any other response outside confirming "YES" or "NO" to a booking confirmation text message or appointment reminder, this message will not be received. Always call the business, or, contact the business via our social media platforms, or, email us to notify us of anything else. 

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SKIN SENSITIVITY TESTS

A skin sensitivity test is required at least 48 hours before your first AVEDA Hair Colour service and LVL Lash service. For eyelash and eyebrow tinting an allergy test is required at least 24 hours prior to your first tinting service.

​A different allergy test is needed for each hair tinting service or beauty tinting service requiring a different type of tint, and different type of tint within the Aveda Hair Colour System. Your Aveda Hair Artist or Beautician will inform you which one you will need and when if your hair colour or beauty service is going to change. Once you have had your allergy test for the appropriate tint to be used, this will be valid for up to 6 months from the date the skin sensitivity test was performed and from your last tinting service was. A new allergy test will also be needed if your last tinting service was more than 6 months ago at ILLUMI, if you have applied another brand of tint since your last visit (including home box dye), and, if you have had a new tattoo, if you have had any form of eyebrow ink, and if you have experienced a considerable illness since your last visit.

​If you have ever had, or, develop an allergy to dye, unfortunately we will not be able to carry out any further tinting service.

​Your safety and our professional standards come first always.

 We are constantly striving to improve and provide the very best in services and experience to all our Guests and every change we implement is to support this.